Frequently Asked Questions

Yes, we accept Visa, MasterCard, and Discover.

Passes are valid for a three hour block session that is date specific. A season pass is our best value and pays for itself in just five visits!

Sorry, we do not offer senior rates. Our rates are for guests 4 and under, or 5 and up. We do offer a 10% military discount. To take advantage of this offer, please purchase tickets at the ticket counter.

No.

Yes they do. There is a maximum amount of persons allotted per lane. This is to ensure that you as our guest has a more enjoyable experience and gives you the opportunity for more runs down the hill!

No, we use a mix of snow and ice made here at the resort.

We make the snow using water that is pumped out of our irrigation ponds on the golf course.

It must be below 28 degrees for at least 5 consecutive days. Humidity levels do also play a factor.

Natural snow tends to be fluffy and less dense than the snow we make. Therefore fresh snow leads to slower conditions until the snow gets packed down or the sun goes down and temps drop.

Yes!

No, tubes are provided for you. Nothing else is needed except warm clothes and the ability to have fun!

No, due to safety concerns we do not allow guests to bring their own tubes.

Our tubes are 42” wide on the outside and 20” wide on the inside.

No, this season we do not have family/multiple people tubes.

For the safety of our guests, each person must be in their tube. As long as conditions allow, we welcome guests to link together in groups for their ride.

Not at all – it’s encouraged! Be sure to bring your camera!

No they can not!

No, however the outdoor patio in front of Avenue Ale House offers heaters and provides a nice outdoor location for watching the hill.

AvalancheXpress is a winter sport. We recommend warm clothing that is water-resistant. Snow pants, boots, jackets, and a hat and gloves are recommended. The snow can be slushy.

As with any winter activity there is a chance of injury. Helmets may be worn at the parent’s discretion.

The hill itself is 80 feet in height, but the height with the snow varies daily and is based on the hill grooming and any fresh snowfall or man-made snow.

It varies based on the lane and the grooming.

We open and close lanes as we see fit for the safety of our guests. Some reasons why we would decide to close a tubing lane include: 1. The condition of the berms - If the snow berms begin to wear down, we will close one of the lanes to keep guests from lane-hopping. 2. Speed of the lane- If lanes begin moving too quickly, we will close the lane to ensure the safety of guests. 3. Snow protection - If we can accommodate all guests while using select lanes, we will do so in an effort to protect the other lanes for future use.

We have a snow crew that makes the snow and grooms the hill every day for maximum speed and fun.

It is a safety (crash) fence to ensure that you don’t end up sliding into the parking lot.

No, we have a tubing lift that pulls you up the hill in your tube. You may however climb the hill if you wish.

We build slower lanes when weather permits. There is no age requirement for tubing. For kids, it’s up to the parent and the child. Anyone tubing must be in their own tube and must be able to get in and out of the tube by him or herself. For our guests with little ones, you may hold on to their tube and go down together, but the child does need to be able to get in and out of the tube by him/herself.

Yes, AvalancheXpress is located at Heritage Hills Golf Resort. We turn the driving range into the snow tubing hill every year in early November.

Wait times depends on the day of the week and the number of guest’s in attendance. We cannot give an exact estimate on wait time. On the weekdays (Monday-Thursday), you can expect to wait anywhere from 5-30 minutes. On the weekends (Friday-Saturday), our wait times can be as long as an hour. When conditions allow, we figure we can send one tuber every 60 seconds per lane we have open. For the safety of guests, we wait until each tuber is off of their tube and on their feet before we send the next guest.

We employ the use of our corral (queue) line when we have a large number of guests. Our guests in line are waiting for a tube, not necessarily to use the lift. Guests who prefer to walk up the hill will still wait in this line. This line is used for multiple reasons: 1. To avoid crowding at the top of the hill 2. To ensure we have enough tubes for guests 3. To maintain organization of guests so everyone has the opportunity to use the hill

There are no set requirements for age and height, however, all tubers must be able to slide down in their own tube and once at the bottom of the hill they must be able to exit the lane on their own. Anyone tubing must be in their own tube and must be able to get in and out of the tube by him or herself. For our guests with little ones, you may hold on to their tube and go down together, but the child does need to be able to get in and out of the tube by him/herself.

We do require mask wearing while inside of the building, and we recommend mask wearing while outside around other guests. Social distancing markers are posted in our queue line. Tubes are sanitized between each use which is why we ask guests to return their tubes to our corral between runs. We are committed to providing you with the information you need to make informed decisions about your business and personal activities at our facility.

Yes, spaces are made available for tubers to warm up. Check with the Pro Shop for more details.

Yes, The Avenue located just behind the pro-shop has an al a carte menu. We also offer outdoor concessions and picnic tables. Due to PLCB Regulations, outside Food & Beverage is prohibited while tubing or skating at AvalancheXpress. Thank you for your understanding.

The season start date is based on the weather. We can open as early as Thanksgiving weekend or as late as the last week in December. Check the homepage of our website often for the most up-to-date operating calendar.

Our official close date is Sunday, March 15th. As of March 1st, we are closed Monday – Thursday, but continue to operate on Fridays, Saturdays and Sundays until March 15th (weather and conditions dependent).

Yes, AvalancheXpress will be closed if it is deemed unsafe to be open due to weather conditions.

Submit an Application at the resort’s front desk. We are always accepting applications!