Frequently Asked Questions

Tickets do sell out for each day. There is a maximum amount of persons allotted according to the number of open lanes. This is to ensure that you have an enjoyable experience and gives you the opportunity for more runs down the hill!

No, we use a mix of snow and ice made here at the resort. We are actually in the manufacturing industry by making snow!

We make the snow using water that is pumped out of our irrigation ponds on the golf course.

It must be below 28 degrees for at least 5 consecutive days. Humidity levels do also play a factor.

Natural snow tends to be fluffy and less dense than the snow we make. Therefore, fresh snow leads to slower conditions until the snow gets packed down or the sun goes down and temps drop.

Yes. Note, due to safety concerns we do not allow guests to bring their own tubes.

Our tubes are 42” wide on the outside and 20” wide on the inside.

No, this season we do not have family/multiple people tubes.

For the safety of our guests, each person must be in their tube. As long as conditions allow, we allow guests to link together in groups for their ride, based upon the manager on duty’s approval.

Parents or Guardians must be present with minors and cannot leave the premises.

No, however the outdoor patio in front of Avenue Ale House offers heaters and provides a nice outdoor location for watching the hill.

AvalancheXpress is a winter sport. We recommend warm clothing that is water-resistant. Snow pants, boots, jackets, and a hat and gloves are recommended. The snow can be slushy.

As with any winter activity there is a chance of injury. Helmets may be worn at the parent’s discretion but are not provided.

The hill itself is 80 feet in height, but the height with the snow varies daily and is based on the hill grooming and any fresh snowfall or man-made snow.

We open and close lanes as we see fit for the safety of our guests. Some reasons why we would decide to close a tubing lane include:
1. The condition of the berms - If the snow berms begin to wear down, we will close one of the lanes to keep guests from lane-hopping.
2. Speed of the lane- If lanes begin moving too quickly, we will close the lane to ensure the safety of guests.
3. Snow protection - If we can accommodate all guests while using select lanes, we will limit the lanes to protect the other lanes for future use.

It is a safety (crash) fence to ensure that you don’t end up sliding into the parking lot.

No, we have a tubing lift that pulls you up the hill in your tube. You may, however, climb the hill if you wish.

We build slower lanes when weather permits. There is no age requirement for tubing. For kids, it’s up to the parent and the child. Anyone tubing must be in their own tube and must be able to get in and out of the tube by him or herself. For our guests with little ones, you may hold on to their tube and go down together, but the child does need to be able to get in and out of the tube by him/herself.

Yes, AvalancheXpress is located at Heritage Hills Golf Resort. We turn the driving range into the snow tubing hill every year in early November.

Wait times depend on the day of the week and the number of guests in attendance. We cannot give an exact estimate of the wait time. On the weekdays (Monday-Thursday) our wait is 0-10 minutes. On the weekends (Friday-Sunday & holidays), our wait times can be up to 20 minutes. We want everyone to enjoy their time on the hill, but safety is our number one priority (please see below). For the safety of guests, we wait until each tuber is off their tube and on their feet before we send the next guest.

We employ the use of our corral (queue) line when we have a large number of guests. Our guests in line are waiting for a tube, not necessarily to use the lift. Guests who prefer to walk up the hill will still wait in this line. This line is used for multiple reasons:
1. To avoid crowding at the top of the hill
2. To ensure we have enough tubes for guests
3. To maintain organization of guests so everyone has the opportunity to use the hill.

There are no set requirements for age and height, however, all tubers must be able to slide down in their own tube and once at the bottom of the hill they must be able to exit the lane on their own. Anyone tubing must be in their own tube and must be able to get in and out of the tube by him or herself. For our guests with little ones, you may hold on to their tube and go down together, but the child does need to be able to get in and out of the tube by him/herself.

Yes, The Avenue located just behind the pro-shop has an al a carte menu. We also offer outdoor concessions and picnic tables. Due to PLCB Regulations, outside Food & Beverage is prohibited while tubing or skating at AvalancheXpress. Thank you for your understanding.

The season start date is based on the weather. We can open as early as mid-December or as late as mid-January. Check the homepage of our website often for the most up-to-date operating calendar.

Our official close date is Sunday, March 15th. As of March 1st, we are closed Monday – Thursday, but continue to operate on Fridays, Saturdays and Sundays until March 15th (weather and conditions dependent).

Yes, AvalancheXpress will be closed if it is deemed unsafe to be open due to weather conditions.